Please read these terms carefully before using qr99. By creating an account and using our services, you agree to be bound by these Terms & Conditions in their entirety.
Important Notice: These Terms & Conditions constitute a legally binding agreement between you and qr99. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you must not use qr99 services.
In these Terms & Conditions, unless the context requires otherwise:
By registering an Account with qr99, depositing funds, placing bets, or otherwise using our Services, you confirm that you have read, understood, and unconditionally accept these Terms & Conditions. These terms apply to all Users regardless of location within Indonesia, including but not limited to residents of Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, Makassar, Palembang, and all other Indonesian provinces and territories.
qr99 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting to the qr99 website. Continued use of the Platform following any modifications constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.
To create an Account and use qr99 Services, you must meet all of the following eligibility requirements:
21+ Only: You must be at least 21 years of age or older to register, deposit, bet, or participate in any qr99 Services. This age requirement applies universally across Indonesia and is strictly enforced.
qr99 employs age verification measures during the Know Your Customer (KYC) process. You will be required to provide valid government-issued identification such as your Indonesian national identity card (Kartu Tanda Penduduk / KTP) or passport. Any User found to be under 21 years of age will have their Account immediately suspended, all bets voided, and any deposited funds forfeited without recourse.
You must be a resident of Indonesia or physically located within Indonesian territory at the time of Account registration and during all use of qr99 Services. qr99 is designed exclusively for the Indonesian market and complies with applicable international gaming regulations relevant to Indonesian players.
You must possess the legal capacity to enter into a binding contract under Indonesian law. You may not register an Account if you are legally prohibited from participating in online gambling activities, whether due to age, self-exclusion programs, court orders, or other legal restrictions.
Each User is permitted to maintain only one (1) Account with qr99. Creating multiple Accounts, whether under your own name or using false identities, is strictly prohibited and constitutes grounds for immediate Account termination and forfeiture of all funds. If we detect duplicate Accounts, we reserve the right to close all associated Accounts and void any bets placed through those Accounts.
To register an Account with qr99, you must provide accurate, current, and complete information including but not limited to your full legal name, date of birth, Indonesian mobile phone number, email address, residential address, and preferred password. All information provided during registration must match the details on your government-issued identification documents.
qr99 operates a mandatory KYC verification policy to prevent fraud, money laundering, underage gambling, and identity theft. Within 72 hours of registration or before your first withdrawal (whichever comes first), you must upload clear, legible copies or photos of the following documents:
Withdrawals may be delayed or denied until KYC verification is successfully completed. qr99 reserves the right to request additional documentation at any time to maintain compliance with anti-money laundering (AML) regulations.
You are solely responsible for maintaining the confidentiality of your Account username, password, and any other security credentials. You must not share your login details with any third party. You agree to notify qr99 immediately if you become aware of any unauthorized access to or use of your Account.
qr99 will not be liable for any losses arising from unauthorized use of your Account if such use occurs due to your failure to maintain adequate security over your credentials. All transactions conducted through your Account credentials will be deemed to have been authorized by you, regardless of whether the access was actually authorized.
qr99 accepts deposits and processes withdrawals exclusively in Indonesian Rupiah (IDR) through the following Indonesian payment channels:
The availability of specific payment methods may vary based on your location, bank policies, and operational considerations. qr99 reserves the right to add or remove payment methods at any time without prior notice.
The minimum single deposit amount is Rp 50.000. The maximum single deposit amount is Rp 100.000.000, though individual payment providers may impose lower limits. Deposits made via bank transfer during banking hours (Monday to Friday, 08:00 to 16:00 WIB) are typically processed within 5 minutes. Deposits made outside banking hours or via e-wallet may experience delays up to 24 hours depending on the payment provider's processing schedules.
qr99 does not charge any fees for deposits. However, your bank or e-wallet provider may impose their own transaction fees, which are beyond qr99's control and are your sole responsibility.
The minimum withdrawal amount is Rp 100.000. Standard Users may withdraw up to Rp 100.000.000 per day. VIP-tier Users may withdraw up to Rp 500.000.000 per transaction with no daily limit. Withdrawals are processed 24/7, with most requests approved and transferred within 10-15 minutes during Indonesian banking hours.
Withdrawals requested outside banking hours or during Indonesian national holidays (such as Independence Day on 17 August, Idul Fitri, Chinese New Year, etc.) will be queued and processed on the next business day beginning at 08:00 WIB. qr99 does not charge withdrawal fees, but your receiving bank may impose incoming transfer charges.
To prevent money laundering and bonus abuse, all deposits must be wagered at least one (1) time at minimum odds of 1.50 (for sports bets) or played through once (for casino games) before the deposited amount becomes eligible for withdrawal. Withdrawals must be made to a bank account or e-wallet registered in your own name matching your qr99 Account details. Third-party withdrawals are strictly prohibited.
qr99 reserves the right to conduct additional verification checks before approving withdrawals, including but not limited to requesting source-of-funds documentation, video verification calls, or additional identity documents. Failure to provide requested documentation within 7 days may result in withdrawal denial and Account suspension.
qr99 offers various bonuses and promotions to Users, including but not limited to welcome bonuses, reload bonuses, cashback offers, free bets, and special holiday promotions for Indonesian occasions such as Independence Day, Ramadan, Idul Fitri, Chinese New Year, and other cultural celebrations. Participation in bonuses is optional. By claiming any bonus, you agree to comply with the specific terms and conditions attached to that bonus.
All bonuses are subject to wagering requirements before any bonus funds or winnings derived from bonus funds may be withdrawn. The standard wagering requirement for qr99 bonuses is five times (5x) the combined total of the bonus amount plus the qualifying deposit amount. For example, if you deposit Rp 1.000.000 and receive a 100% bonus of Rp 1.000.000, you must wager a total of Rp 10.000.000 (5 × [Rp 1.000.000 deposit + Rp 1.000.000 bonus]) before withdrawal is permitted.
Different game types may contribute differently toward wagering requirements: sports bets typically contribute 100% if the odds are 1.50 or higher; slot games typically contribute 100%; live casino games may contribute 10% to 50% depending on the game. Specific contribution rates are disclosed in each bonus's terms.
qr99 operates a zero-tolerance policy toward bonus abuse and fraudulent activity. Prohibited behaviors include but are not limited to: creating multiple Accounts to claim bonuses multiple times, colluding with other Users to manipulate outcomes, exploiting software errors or loopholes, and using automated betting systems or bots. Any User found engaging in bonus abuse will have all bonuses voided, winnings confiscated, and Account permanently banned without recourse.
All bets placed on qr99 are subject to acceptance by qr99. We reserve the right to refuse, limit, or void any bet at our sole discretion, particularly in cases of obvious errors (such as incorrect odds display), suspected fraud, or technical malfunctions. A bet is not considered accepted until you receive on-screen confirmation and the bet appears in your Account history.
Sports bets are settled based on the official results declared by the relevant sports governing bodies (e.g., FIFA for football, FIBA for basketball). Bets on togel (lottery numbers) are settled according to the official draw results published by recognized Indonesian lottery operators. Sabung ayam (cockfighting) bets are settled based on the official match outcome as determined by the arena referee. In the event of disputes, qr99's decision is final and binding.
qr99 may void bets and return stakes in circumstances including but not limited to: abandoned or postponed matches beyond the rescheduling window, technical errors causing incorrect odds or market availability, regulatory actions requiring bet cancellation, or suspected fraudulent activity. If a bet is voided, your original stake will be returned to your Account balance, but no winnings will be paid.
qr99 enforces maximum payout limits per bet, per market, and per day to manage risk. The maximum single bet payout is Rp 500.000.000. Maximum daily payouts across all bets may not exceed Rp 1.000.000.000 for standard Users. VIP Users may be eligible for higher limits as communicated by their Account managers. These limits apply regardless of the odds or number of selections in accumulator bets.
Your Well-Being Matters: qr99 is committed to promoting responsible gaming and preventing gambling-related harm. Gambling should be an enjoyable entertainment activity, never a way to solve financial problems. If you feel your gambling is becoming problematic, we encourage you to use our responsible gaming tools or seek professional help immediately.
qr99 strictly prohibits underage gambling. You must be at least 21 years of age to use our Services. Our KYC verification process includes mandatory age checks. If we discover that a User is under 21, their Account will be immediately closed, all bets voided, and deposited funds forfeited.
qr99 offers voluntary self-exclusion programs allowing you to temporarily or permanently exclude yourself from the Platform. You may choose exclusion periods of 24 hours, 7 days, 30 days, 6 months, or permanent exclusion. During an active exclusion period, you will be unable to log in, deposit, or place bets. To activate self-exclusion, contact our customer support team.
You may set daily, weekly, or monthly limits on the amount you can deposit or lose. Once set, these limits cannot be increased for 48 hours (cooling-off period), though they may be reduced immediately. Limits help you maintain control over your gambling expenditure and prevent impulsive decisions.
qr99 offers optional reality-check reminders that display pop-up notifications at regular intervals (15, 30, 60, or 120 minutes) informing you how long you have been playing and your current session balance. These reminders encourage you to take breaks and make conscious decisions about continuing play.
If you believe your gambling is becoming a problem affecting your financial situation, mental health, or personal relationships, please contact our customer support immediately. We can provide information about professional gambling counseling services available in Indonesia and assist you with activating Account restrictions or self-exclusion.
qr99 strives to provide uninterrupted access to our Services, but we do not guarantee that the Platform will be available at all times or free from errors. The Platform may experience downtime due to maintenance, technical failures, internet service disruptions, or circumstances beyond our control. qr99 will not be liable for any losses arising from service interruptions.
The qr99 Platform and Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. qr99 does not warrant that the Platform will meet your requirements, that it will be error-free, or that any defects will be corrected. You use the Platform at your own risk.
You acknowledge that gambling involves financial risk and that losses are an inherent possibility. qr99 is not responsible for any financial losses you incur as a result of betting or gaming activities. You are solely responsible for your betting decisions, and you should never bet more than you can afford to lose.
qr99 may integrate third-party services such as payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, etc.), game providers, and data feeds. We are not responsible for any errors, delays, or failures caused by these third-party services. Any disputes with third-party providers must be resolved directly with those providers.
qr99 reserves the right to suspend or terminate your Account immediately without prior notice if you breach any provision of these Terms & Conditions, including but not limited to: providing false information during registration, being under 21 years of age, engaging in fraudulent activity, abusing bonuses, using automated betting systems, colluding with other Users, or engaging in money laundering.
Upon Account termination, all pending bets may be voided, and any bonus funds or winnings derived from breaches of these Terms will be forfeited. qr99 will return any remaining legitimate balance (excluding voided funds) to your registered bank account within 30 business days following Account closure and completion of any necessary investigations.
You may request voluntary Account closure at any time by contacting customer support. Upon closure, you must withdraw any remaining balance. Any unused bonus funds will be forfeited. Closed Accounts cannot be reopened unless qr99 grants approval in writing.
These Terms & Conditions are governed by and construed in accordance with applicable international gaming regulations and the laws applicable to online betting platforms serving Indonesian residents. By using qr99 Services, you consent to the jurisdiction of these governing authorities.
In the event of any dispute arising from your use of qr99 Services, you agree to first attempt to resolve the matter by contacting our customer support team. Most disputes can be resolved amicably through direct communication. If a dispute cannot be resolved through customer support within 30 days, you may escalate the matter to our senior management team for review.
qr99 retains the right to make final decisions on all matters relating to bet settlement, Account management, bonus eligibility, and interpretation of these Terms & Conditions. Our decisions are final and binding except where overridden by applicable regulatory authorities.
If you have questions about these Terms & Conditions or require assistance with any aspect of qr99 Services, please contact our customer support team through the following channels:
Our customer support team consists of native Indonesian speakers who understand local payment systems, cultural context, and Indonesian banking procedures. Whether you're calling from Jakarta, Surabaya, Medan, Bandung, Bali, or anywhere else in Indonesia, our team is ready to assist you in your preferred language.
Last Updated: January 2026
These Terms & Conditions are effective as of the date listed above and supersede all prior versions. qr99 reserves the right to modify these terms at any time. Continued use of the Platform after changes are posted constitutes acceptance of the revised terms.
Our comprehensive FAQ page answers common questions about registration, deposits, withdrawals, KYC verification, bonuses, and betting rules. If you need further clarification, our 24/7 support team is always available.
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